What must I do if I have not received an OTP (One-time PIN) from the bank when paying online?

If you didn’t receive a One Time Pin (OTP) from your bank while trying to pay online, here are a few things that might be causing the issue:

1. Your card may not be registered for online transactions.




2. Your bank could be experiencing technical difficulties—it's best to contact them to check.

3. The OTP might be sent to a device that’s not receiving messages. Try restarting your phone and make sure you’re getting other texts. Also, double-check that your phone number is correctly registered with your bank.

The OTP is sent by your bank after you enter your card details and click "Pay," so it’s important that everything is up to date with them.