What can I do if my online payment fails?
If your online payment didn’t go through, don’t worry—it could be due to a few common reasons:
Cards from banks outside the country may not always work. It’s a good idea to check with your bank to confirm if your card can be used for online payments here.
We use 3D Secure© for extra protection. If your card doesn’t support this security feature, it won’t be accepted. You can ask your bank how to activate 3D Secure© if needed.
Make sure you have enough funds in your account. If your payment is still declined even though you do have the money, it’s best to contact your bank.
The OTP (One-Time PIN) may have been entered incorrectly.
Double-check your card details. Make sure everything is entered exactly as it appears on your card, including:
Cardholder’s name
Card number
Expiry date
CVV (last 3 digits on the back of the card)
Tip: If your card payment doesn’t work, you may still be able to place your order using Cash on Delivery or Pay at Collection, depending on what the store offers.